Rubbish Removal Service – Frequently Asked Questions


Who is Cleanout Express?

Cleanout Express is a professional instant junk and rubbish removal company. We remove and haul away unwanted items from any location on your property.


Are you insured and licensed?

We are fully insured and bonded. We are also licensed by the NYC Business Integrity Commission, our license number is 1523.


How much will it cost to remove my items?

We will review our pricing structure with you over the phone and give you a rough estimate based on the information that you provide to us. We cannot give you an exact price until we are able to see the total volume of the items you need removed.


Do you provide “Free Estimates”?

Yes. We provide free, on-site estimates. To schedule a free estimate “click here” or call us at 718-658-0979


What is the value of your service?

Cleanout Express helps you get rid of unwanted items in or on your property. You do not have to bring anything to the curb. All you have to do is point to the items you want removed and we will lift, load and haul them away! Our volume-based pricing includes the on-site truck, labor, fuel, travel time, and disposal fees. We save you time, money and the complications of moving cumbersome objects.


How do you accept payment?

We accept cash, checks and most major credit cards.


Can you do the job if I am not on site?

In most cases, we need someone to be at the site. However, in certain situations where the specifics are already discussed, you don’t have to be there.


How much lead time do you need?

We always have a large staff on hand and are able to provide same day service or schedule at other times. As time slots fill up quickly, we recommend calling in advance.


What other service do you provide?

We are one of the few companies that provide “Take Down Services”. If you have a deck, rusty shed, pool, fence or any other structure you want taken down, we are the company to call. We will dismantle the structure and remove it! This saves you time, money and the frustration of hiring multiple companies to perform one task.


What do you do with all the rubbish and junk that is removed?

We are an environmentally conscious company. We recycle over 60% of the materials we remove. Although we are not a charity, if we have the time and/or the ability, we may donate specific items to those in need. The remaining items are properly disposed of at a disposal transfer station.


How are your trucks equipped?

Our trucks have been designed and fully equipped to handle any clean out quickly and efficiently. We carry shovels, rakes, brooms, dollies, and hand trucks. We are one of the few clean out companies that carry ladders for access and power tools to cut larger items for easy removal.


What is the difference between your service and a dumpster?

A dumpster requires a special permit from your local government along with the cost of the dumpster rental. You are also responsible for the state of the dumpster. Dumpsters can potentially ruin your pavement or lawn and block your driveway for weeks. You must do all the heavy lifting, carrying and loading, yourself. Cleanout Express saves you time, money and the nuisance of using a dumpster. We make it simple. Cleanout Express provides the labor, the on-site truck, hauling fees, disposal costs and there is no special permit needed.


Do I have to pack up and prepare the items or junk I want removed?

Absolutely not! You do not have to bring any items to the curb. We will collect the items from anywhere on your property. ( Examples) attic, garage, basement, home, apartment, store, office and yard.


Do you come inside the property to pick up my unwanted materials?

Yes! Just indicate the items you want removed and our professionally trained teams will remove your items quickly and efficiently. We do all the heavy lifting, loading and hauling away.


What sets your company apart?

Cleanout Express is a professional junk removal company. Our staff are trained professionals and are able to disassemble large objects and take down most structures quickly. Our tucks are designed and fully equipped to get the work done rapidly. We are one of the few companies that carry power tools and ladders on our trucks for faster service. Cleanout Express is one provider who can handle the many tasks required to dismantle large, heavy items, tear down structures and haul the refuse away. Just call for your free estimate.


Can you take hazardous material?

No. Our drivers and trucks are not licensed to carry these types of materials.